Order confirmation on WhatsApp without a call centre

Phone confirmation eats your time: unanswered calls, customers who reply two hours later, and someone sitting on the phone all day. WhatsApp solves this, if it is done right.

The message goes out by itself

In numu you connect the store's WhatsApp Business number, and when an order arrives the confirmation goes to the customer with the order details. Same for shipping updates. You see every message, who it went to, and its status.

Replies in one inbox

Customer replies on WhatsApp, plus Facebook and Instagram messages, land in one shared inbox. While you reply, the customer and their orders are in front of you, without opening another screen.

Campaigns too

Beyond confirmations you can send WhatsApp campaigns with approved templates to customers who opted in — a new offer, a product back in stock, or an abandoned-cart reminder.

Tips for the message itself

Keep it short: product name, total, address, and one clear question. No paragraphs. Give an easy way to fix the address — a wrong address means a returned parcel.