Support
Need help? We are here.
Pick whichever channel suits you. The support team replies in Arabic.
WhatsApp
Talk to a human.
The fastest way to reach the support team, in Arabic.
wa.me/201060082542
Chat on WhatsAppEmail
Write us a proper note.
For anything that needs screenshots or more detail than a quick message.
Send an emailSales
Big store? Book a call.
If you have serious order volume or need a custom setup, talk to the sales team.
Talk to sales
Our hours, and how we respond.
- Working hours
- Sun – Thu · 9 am – 6 pm
- Response time
- Under an hour during working hours
- Support language
- Arabic and English
- Where we are
- Qasr El Nil · Cairo
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Numueg
Qasr Ad Dobarah, Qasr El Nil, Cairo GovernorateCome and see us
The office is in Qasr Ad Dobarah, Qasr El Nil, Cairo. If you are coming over, message us on WhatsApp first so we are expecting you.
If it is urgent and nobody has replied
Message WhatsApp and start with “urgent”, your store name and the order number. If you still need to escalate, email [email protected] with the same details.
For general questions you can also use the contact page.
Not started your store yet?
Start with no credit card — support is with you from day one.